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The data protection laws oblige us to provide you with quite a lot of information, so please bear with us. Should you have further questions regarding the processing of your personal data, do not hesitate to contact us via e-mail: [email protected]
2. WHO ARE "WE"?
Schilderwerken, binnenhuisinrichting, De Witte bv
Tel.: +32 3 778 29 40
3. WHICH PERSONAL DATA DO WE PROCESS AND WHY?
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4. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
By standard, we will not share your personal data with anyone but the people working for deverfwebshop, and our suppliers who help us process your personal data. By the latter, we mean companies hired by us for the following: administration, communication, hosting, website maintenance, data analysis, uses authentication, marketing, etc.
Anyone who has access to your personal data will always be bound by strict legal or contractual obligations to keep your personal data safe and confidential. This means that only the following recipients will receive your personal data:
- staff and suppliers of deverfwebshop;
- governmental or judicial authorities insofar we are required to send them your personal data (e.g. tax authority, police or law enforcement);
Your personal data are not sent outside the European Economic Area by us (the European Economic Area consists of the EU, Liechtenstein, Norway and Iceland). We will only transfer your personal data outside the EEA when you or your employer, as client or supplier, has establishments outside the EEA with which we are required to interact. If a transfer would take place, we will take adequate safeguards to protect your personal when transferred (e.g. by putting in place standard contractual clauses as drafted by the European Commission).
5. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
Your personal data are only processed for as long as needed to achieve the purposes which are described above or, when we asked for your consent, up until such time where you withdraw your consent. In this article we provide you with the information you need to assess how long we will keep your personal data identifiable.
As a general rule, we will de-identify your personal data when they are no longer necessary for the purposes outlined above or when the retention period as explained in this article has expired. However, we cannot de-identify your personal data if there is a legal or regulatory obligation or a judicial or administrative order that prevents deverfwebshop from de-identifying them.
All personal data we collect through our interactions with you via cookies will be kept for as long as required to communicate with you, but also to keep an historical archive of our communications. This allows us to revert back to earlier communications if you return to us with new questions, request, remarks or other input.
All personal data we collect to send you our newsletter we will keep for as long as you remain subscribed to our mailing list or for as long as you remain our customer.
All personal data we collect in the context of a contractual relationship with you or the organization you represent, we will keep for the duration of the contractual relationship and at least until 7 years thereafter.
6. WHAT DO WE DO TO KEEP YOUR PERSONAL DATA SAFE?
As explained earlier, the security and confidentiality of all data we process is very important to us. Hence, we have taken steps to ensure that all personal data processed are kept safe. These steps include processing only the personal data required for achieving the purposes we have communicated to you. We have also taken technical and organizational measures to secure our infrastructure, systems, applications, premises and processes.
7. WHICH RIGHTS DO YOU HAVE WITH REGARD TO YOUR PERSONAL DATA?
When we collect and use your personal data, you enjoy a number of rights which you can exercise in the manner described below.
7.1 You have the right to access your personal data, which means that you can ask us to provide you information regarding the personal data we have about you. You can even ask for a copy of your personal data. However, note that you must specify for which processing activities you would like to have access to your personal data. If you make the same request repeatedly, clearly causing us nuisance, we are allowed to refuse granting you these subsequent requests or charge an administrative fee covering the expenses. We can also refuse granting you a right to access your personal data, or only grant it partially, if such access would risk disproportional detriment to the rights and freedoms of others, including deverfwebshop’s.
7.2 You have the right to ask that we correct your personal data if you can show that the personal data we process about you are incorrect, incomplete or outdated. Please specify the context in which we use your personal data (e.g. to send you newsletters or to respond to a request), so that we may assess your request swiftly and accurately.
7.3 If we asked for your consent to collect and use your personal data, e.g. to send you newsletters, you have the right to withdraw that earlier given consent.
7.4 You can ask that we delete your personal data, if these personal data are no longer needed for the purposes for which we collected them in the first place, if our collection of them was illegitimate or if you have successfully exercised your right to withdraw your consent or your right to object to the processing of your personal data. When one of these circumstances applies, we will immediately delete your personal data unless the law, regulatory obligations or administrative or judicial orders prohibit us to delete your personal data.
7.5 You can ask that we restrict the processing of your personal data:
- during the time we are assessing your request for correction of your personal data;
- we no longer need your personal data, but you require them for the establishment, exercise or defence of a legal claim.
- when such processing was unlawful but you prefer restriction to erasure;
- during the time we are assessing your objection to the processing of your personal data;
7.6 When we process your personal data on the basis of our own interests, i.e. you have not given us your consent and we do not need them for the execution or performance of an agreement nor to comply with legal obligations, you have the right to oppose our processing of your personal data. When our interest relates to direct marketing, we will grant you your request immediately. For other interests, e.g. our security interests, we will ask you to describe your specific circumstances giving rise to request. We then need to balance your circumstances against our interests. If this balancing exercise results in your circumstances outweighing our interests, we will cease processing your personal data.
7.7 When we have collected your personal data on the basis of your consent or because they were necessary for the execution or the performance of an agreement with you, you have the right to obtain a copy from us in a structured, commonly used and machine-readable format. However, this right only applies to personal data you have provided to us.
7.8 If you would like to exercise any of these rights, we ask that you send us an e-mail. You can reach us at [email protected]. Rest assured that we will not interpret an e-mail from you requesting to exercise a right as your consent with any processing of your personal data beyond what is required for handling your request. A request should clearly state and specify which right you wish to exercise. Always indicate the context in which we have obtained your personal data so that we may handle your request swiftly and diligently. Your request should also be dated and signed. We will promptly inform you of having received this request. If the request proves valid, we will notify you as soon as reasonably possible and at the latest thirty (30) days after having received the request.
Should you have a complaint about the processing of your personal data by deverfwebshop, you can always contact us via the e-mail address mentioned above.
If you are not satisfied with our answer, you can submit a complaint to the competent data protection authority, i.e. the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) at the following addresses:
+32 (0)2 274 48 00
+32 (0)2 274 48 35
This is without prejudice to a provision before a civil court. If you suffer damage as a result of the processing of your personal data, you can file a claim for compensation.
If we still can't work it out together, you can contact Safeshops.be. They will mediate between us both when your complaint is deemed valid by Safeshops. Only complaints submitted via the Safehops.be complaint form will be handled. In this way, this label organization immediately has all the correct information to further handle the complaint.