Conformity & Guarantee


In these Terms and Conditions, the following terms shall have the following meanings:

  1. Entrepreneur: the natural of legal person affiliated with the Stichting Webshop Keurmerk and providing distance products and/or services to consumers;
  2. Consumer: the natural person not acting in the exercise of his/her profession or business and entering into a distance contract with the entrepreneur;
  3. Distance Contract: a contract in which, up to the conclusion of the contract, exclusive use is made of one or more technologies of distance communication within the scope of the system organised by the Entrepreneur for distance sale of products and/or services;
  4. Technology for distance communication: a means to be used for concluding an agreement, without the consumer and the entrepreneur being together in the same place at the same time.
  5. Cooling-off period: the period during which the Consumer may exercise the right of withdrawal;
  6. Right of withdrawal:  the option for Consumers to withdraw from the distance contract within the cooling-off period;
  7. Day: calendar day;        
  8. Continuing performance contract: a distance contract concerning a series of products and/or services, for which the offer and/or purchasing obligation is spread over a longer period;
  9. Long-term data carrier: any means that allow the Consumer or the Entrepreneur to store information directed to him/her personally in a way to make future consultation and unaltered reproduction of the stored information possible.

Conformity and Guarantee

1. The Entrepreneur guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded.

2. An arrangement offered as a guarantee by the Entrepreneur, Manufacturer or Importer shall not affect the rights and claims the Consumer may exercise against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s obligations based on the law and/or the distance contract.

3. With regard to the supply of goods, we adhere to the statutory minimum warranty period of two years if the goods are not in accordance with your order. This means that in the event of a defect or failure of the goods within 2 years as from the delivery date, the goods will be repaired or replaced free of charge. Insofar as this is possible and reasonable, you have a choice between a repair or a replacement. Only in the event that a repair or replacement is impossible or excessive or cannot be carried out within a reasonable period of time, will you have the right to demand a price reduction or dissolution of the contract of sale. In the event the defect or failure manifests itself within 6 months as from the delivery date, this shall be deemed to have existed before delivery, unless we can prove otherwise. After 6 months you will have to prove that the defect was present at the time of delivery.